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Certification Services

Palindrome's Certification specialists provide expert-driven evaluations with recognized rigor and assurance to support your strategy but also minimize business disruption.

Trusted by clients worldwide.

Accredited Certification Body Services (*)

(*) Palindrome is currently in the process of obtaining accreditation for Certification Body.

ISO 42001 Certification

As artificial intelligence (AI) rapidly integrates into nearly every aspect of business, from customer service to data analytics, organizations face a pressing challenge: how to manage the unique risks AI systems pose. The ISO/IEC 42001:2023 AI Management Systems, certification gives your organization the competitive advantage to be recognized worldwide.

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ISA 62443 Certification

Robust cybersecurity is a strategic process that propels your business forward and sets you apart in the market. At Palindrome Technologies, we're at the forefront of transforming Industrial Internet of Things (IIoT) security into a strategic asset that propels your business forward. Through the ISASecure 62443 certification we can help you protect your infrastructure and operations to continue driving innovation and competitive advantage.

Medical Device Certification

The IEEE 2621 standard sets the benchmark for connected healthcare device cybersecurity, aligning seamlessly with FDA requirements and global regulatory standards. At Palindrome, we specialize in guiding medical device manufacturers through the certification process, enhancing your chances of a successful FDA case submission.

Quality Statement

Palindrome Certification is an accredited certification body per the ANSI National Accreditation Board (ANAB).

The certification body administers management system audits and product audits for several industries including telecommunications, healthcare, manufacturing and financial services sectors.

Impartiality

As part of our commitment to higher industry standards, impartiality is at the cornerstone with our applicants and certified organization relationships, Palindrome Certification manages neutrality on an individual staff auditor level and on an account level to ensure objectivity across all assessment activities. Palindrome Certification has also established an independent external committee to review the effectiveness of these controls. The committee has the authority to make decisions affecting the business to safeguard against the compromise of impartiality, such as by actions of self-interest, self-review, familiarity, or intimidation.
Certificate Agreement

Palindrome Certification applies the procedures detailed within ISO/IEC 17021-1 and ISO/IEC 17065 as well as other normative references governing the audit activities within the scope of certification. An organization’s obligations at the time of application are communicated in the form of a certificate agreement and vendor terms within our master services agreement.

Supplemental details that support certificate decisions concerning granting, refusing, maintaining, renewing, suspending, restoring, or withdrawing certification, in addition to the expansion or reduction of certificate scopes, are also described within this agreement.
Decision Process

Certificate decisions are facilitated by a centralized team (Certification Body) of subject matter experts who review each audit file for conformity to the internal quality system maintained by the certification body and normative references made applicable via the management system’s or product's certification body accreditation.

A summary of the procedures performed, and the objective evidence inspected as part of our examination is communicated in an audit report at each assessment’s conclusion. The report is accompanied by a recommendation from the appointed lead auditor who performed certification activities under the oversight of the accredited certification body.
Certificate Validity
Suspensions

Palindrome Certification reserves the right to suspend certificates of its clients at any time due to situations involving, but not limited to, violations to the certificate agreement, negligence, concealment of material facts, non-conformance to the underlying audit criteria, investigations, complaints, and unpaid invoices for services rendered. Certification is invalidated at any point within a suspension period. All suspensions are clearly labeled within the affected certificate entry available in the public certificate directory.
Certification Marks

The use of the certification body’s seal and accreditation marks are strictly controlled, and permissions governing their use may be limited or withdrawn at any time without notice. The certification body’s seal is not to be used in individual email signatures, business cards, or any print or digital forms that may allude to a misrepresentation of the certified scope.

Permissible modification or alteration to the certification body’s seal is limited to the size of the graphic only. Changes to accreditation marks must be approved by the mark’s owner and are required to comply with any external branding guidelines published by the affected oversight organization.

Use of the logo and short name of the International Organization for Standardization (ISO®) is not permitted by any certified organization as a result of that entity’s relationship with Palindrome Technologies Certification.

Logos and marks may only be applied while the certificate is in good standing per the public certificate directory. For any suspended or revoked certificates, the associated seal or marks are not permitted for use in advertisement or digital media. If the agreement between the certification body and the certified organization is terminated, all permissions relating to the use of the certification body’s seal and accreditation marks are withdrawn and the use of these identifiers is required to be amended at the earliest reasonable opportunity.
File a Complaint

A complaint is a formal record of dissatisfaction by any user affected by a certified management system as verified by the certification body. Complaints can be received in various forms, including, but not limited to, the form below, mail, email, and verbal notification.

In case Palindrome Certification receives a complaint pertaining to a certification client regardless of its current status of conformity, for any management system(s) under review by the certification body, the Palindrome Certification management team will compile all submitted information and initiate a case review. The management team will serve as the authority on all inbound complaints and follow-up handling processes. Additionally, the management team will prevent any individuals on the audit team supporting the client organization from providing input into the activities workflow.

Palindrome Certification’s management team may determine that a complaint is related to an inquiry of a certificate status for a certified management system or product, maintained by the certification body, where public lookup was not accessible or properly functioning via the Palindrome Certification certificate directory. If the submission conforms to this definition for an inquiry, the complaint handling process is terminated upon response to the requesting party.

Where a certified client is the subject of a complaint, a Palindrome Certification management team representative will promptly communicate these actions to the certified client within an appropriate timeframe while maintaining the integrity of any ongoing investigations.

Where inbound information received for a complaint is insufficient for the certification body to evaluate via further inspection, a Palindrome Certification management team representative will follow up with the complainant to retrieve additional information or clarification, where appropriate.

In extenuating circumstances where the result of a complaint leads to the modification of a conformity decision for a management system, a member of the Palindrome Certification management team may determine the need to publicize these actions. In this case, the certification body will seek input from the certified client and affected complainant, as appropriate, prior to disseminating information on the basis of confidentiality and local laws governing public disclosure of events.

Once the decision regarding a complaint has been made, no counterclaim by either party in dispute can be executed to amend or change this decision unless additional, relevant supporting documentation is provided for review. Where similar complaints are received, the Palindrome Certification management team will consider results of historical cases that have determined precedents when handling particular matters.

File a complaint
Request an Appeal
You may request reconsideration of a decision made by Palindrome Certification for reasons concerning incompetent or prejudice assessment results, including disagreements pertaining to audit findings, severity classifications, assessment approach, and enforced deadlines.
Notification of the intention to appeal could be supported by relevant facts or data for consideration during the appeals evaluation.

Possible methods to receive an appeal could include, but are not limited to, the following: the form below, email communication, verbal notification, or commentary provided within customer satisfaction survey. The certification body's management team should seek out the following information, where appropriate, to assess the nature of the appeal:
- The name of the appellant
- Contact details for the appellant
- The application, audit, certification decision that is the subject of the appeal
- Description of the appeal
Individuals involved with evaluating an appeals case should not comprise the affected audit cycle assessment team composition. The results of the appeals process will not affect any relationships between the client organization and the certification body, especially for actions that would be considered preferential or biased in nature.

Once the decision regarding an appeal is made, no counterclaim by either party in dispute can be executed to amend or change this decision unless additional, relevant supporting documentation is provided for review. Where similar appeals are received, the Palindrome Certification management team will consider results of historical cases that have determined precedents when handling particular matters. In instances where the appeal was successful and the certificate is issued or reinstated; no claim can be made against Palindrome Certification for reimbursement of costs or other losses incurred as a result of withholding, suspension, or withdrawal notification.

Submit an appeal

Accredited certification body services

Palindrome Technologies Certification employees qualified, competent assessors who can audit your management system against any combination of these standards:

ISO/IEC 42001 Artificial Intelligence Management Systems (AIMS)
ISASecure 62443

Readiness assessment

Optional readiness assessments are delivered against the corresponding certification requirements, comprising either the ISO/IEC 42001, ISA 62443 or IEEE 2621 standards. We appoint a lead auditor who facilitates the readiness assessment and provides the necessary guidance and knowledge transfer to your organization in preparation for a certification audit.

For organizations that have not been previously certified to a specific international standard or accredited scheme, the initial certification audit is comprised by two stages that assess the management system design and operating effectiveness prior to a decision on certificate issuance.

Stage 1 Audit: System Design evaluation

This initial audit is performed at your office and aims in determining if your governance program is ready to undergo the full inspection in stage 2. This review evaluates the establishment of the management system and risk analysis to determine the scope.

Stage 2: Operating effectiveness and conformity audit

This stage focus on performing in-depth testing to determine whether your management system has been implemented appropriately and establishes necessary safeguards for ongoing monitoring and improvement. The certification body will determine any nonconformities within the system and require correction. Once all non-conformities are sufficiently corrected, the certification body may decide to issue certification for the scope.

Surveillance audit

Certification is valid for three years. Annual surveillance audits are required during the second and third years following initial certification or recertification. During these audits, broad-stroke reviews are conducted to determine if any significant or relevant changes have been made to the management system. Limited testing is performed to confirm that your organization is continuing to maintain the requirements of the underlying audit criteria between audit periods.

Recertification

To ensure continuity of management system certification, recertification audits are performed by the certification body before the three-year term expires. Audit scope builds upon improvements and audit trails established during the previous certification cycle and includes more in-depth inspections than surveillance assessments.

Use the following form to locate a certificate for an organization's management system or product.

Certification Services

Palindrome's Certification specialists provide expert-driven evaluations with recognized rigor and assurance to support your strategy but also minimize business disruption.

Trusted by clients worldwide.

Accredited Certification Body Services (*)

ISO 42001 Certification

ISA 62443 Certification

Medical Device Certification

Quality Statement

Palindrome Certification is an accredited certification body per the ANSI National Accreditation Board (ANAB).

The certification body administers management system audits and product audits for several industries including telecommunications, healthcare, manufacturing and financial services sectors.

Impartiality

Certificate Agreement

Decision Process

Certificate Validity

Suspensions

Certification Marks

File a Complaint

Request an Appeal

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